This policy shall take effect on the date of issuance (21.10.2025) and remain valid until formally withdrawn or superseded by an updated version.

 

Once you receive a confirmation of payment, your reservation is guaranteed. If you would like to book, please follow our online platform, where you can find all instructions and payment options.

 

At Cabo Verde Dive Centers powered by Aqualis, we’re passionate about sharing the ocean with you.

 

We’ll always do our best to accommodate your needs and make your experience enjoyable. At the same time, please remember that a dive center is a professional business, and just like hotels, airlines, and tour operators, we need clear policies to ensure fair and smooth operations.

■ Booking

• Bookings made less than 1 month before the activity: Reservations are confirmed only with full payment.
• Group bookings (4 or more participants) and multi-day packages: Require full payment at the time of booking,
regardless of the booking date.
• Bookings made 1 month or more in advance: Require a 30% deposit to confirm the reservation. The balance
must be paid before the activity begins.
• Certified divers must present a valid certification and logbook on arrival.
• Students must complete the required medical questionnaire and declare any health conditions that may affect
diving safety.

(For storing your medical data we are under contract with HIPAA (Health Insurance Portability and Accountability Act of 1996). Therefore we can only take responsibility when divers book online individually).

■ Cancellation by the Guest

• Same day or 24–48 hours prior to activity: No refund.
• 72 hours – 7 days prior to activity: 30% refund of deposit or payment.
• 7–14 days prior to activity: 70% refund of deposit or payment.
• More than 14 days before the activity: Full refund of deposit or payment.
• Course packages: Once academic materials or e-learning codes are issued, their cost is non-refundable. Completed dive lessons are not refundable. A dive course is about learning, practicing and gaining confidence - certification is the final outcome when all standards and requirements are met.
• Multi-day packages: Multi-day dive packages are non-refundable because we reserve your diving spots, equipment, and instructor time in advance. Once booked, these resources can't easily be reassigned to other divers, especially during high season. We will try our best to reschedule your dives if availability allows.

 

In case of sickness a non-fit-to-dive medical report is obligatory to present from a local medical provider to start refund request. Failure to present a valid medical examination report prior to the start of the course or diving/snorkeling activities will be considered a customer cancellation, and the above non-refundable policy shall apply.

 

■ Cancellation by the Dive Center

If the dive center cancels due to weather, safety, or operational reasons, guests may:
• Reschedule to another available date, OR
• Receive a full refund of unused services.

Refunds are not granted if activities are canceled due to a guest’s lack of certification, medical clearance, or non-compliance with safety standards.

■■ Additional Conditions

• Divers must respect the dive center’s safety briefings, depth limits, and local regulations. Failure to comply may result in exclusion without refund.
• Guests are strongly advised to hold travel & dive insurance covering accidents, medical treatment, cancellations, and missed services.
• The dive center is not responsible for missed dives due to flight schedules, seasickness, personal choice, or other personal reasons.

 

For guided dives, you may change the date of your reservation for free if you advise us more than 48 hours before the dive date and alternative dates are available. We do not allow swapping booked dives from one person to another.

 

For divers have not been diving for over a year, we recommend that you book a refresher course before your dives. If you do not book a refresher and our divemasters/instructors believe safety is an issue, you will not be allowed to enter the water. You can also book a private instructor to accompany your dives.

 

PLEASE NOTE THE DIVE/SNORKELING SITES ARE SELECTED ACCORDING TO WEATHER CONDITIONS AND OVERALL EXPERIENCE OF THE GROUP. THE AFTERNOON SINGLE DIVE IS ALWAYS A SHALLOW, EASY DIVE. THEREFORE THERE IS NO GUARANTEE FOR COMPLETING THE PREVIOUSLY ASSIGNED DIVE/SNORKELING SITE.

Thank you for understanding that while diving is an adventure, running a dive center also means operating like any other tourism company. These policies allow us to maintain high safety standards, respect our team’s work, and provide a fair service to all our guests.